Designing Security Protection For Your Client

Every client, location and threat combination is different. For that reason, you’ll need to have an Operational Model to use for every client you are hired by. Years ago, I learned a quick and basic way to determine how I was going to design protection around my client. I’ve broken this method down into easy to follow steps:

INTERVIEW THE CLIENT

1. What will you be protecting?

a. Lives?
b. Property?
c. Reputation?

2. Why will you be protecting the above?

a. Because there is a threat?
b. In order to meet insurance requirements?

3. What does your client expect of their security?

a. Ask them exactly what the want there security system to do. What do they want the electronic system to do? What do they want the security staff to do?

b. Don’t make exaggerations or give false hopes when telling the client what you can do for them.

VERIFY INFORMATION RECEIVED FROM CLIENT, THEN GATHER MORE INTELLIGENCE

4. Some clients give you the whole story… others don’t. Some are afraid you’ll charge too much if you knew the real threat while others can afford you but they think you won’t accept the job. Bottom line… triple verify everything.

5. Gather intelligence on the area(s) you’ll be working in. Is there a gang presence? Are you in a secure affluent community? Is there an active neighborhood watch?

6. Check with law enforcement agencies and review newspapers for current info as well.

OBSERVE CLIENTS PERSONALITY & HABITS

7. Does your client have risky behaviors or habits?

8. Do they look down on security?

9. Don’t EXPECT to get along with them. Most of the time you will, but that rapport must be earned and you’re the one responsible for making that happen.

DESIGN & IMPLEMENT

10. Here’s where the rubber meets the road! You need to put a system together that:
a. Is specific to the threat
b. Works within the clients lifestyle
c. And is within the clients budget

11. Remember, there may be a difference between what they can afford & what they’re willing to pay. ;-)

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Brian K. Allen is a coach, trainer and entrepreneur in Arizona. For
FREE Bodyguard info, goto this site and request the FREE module:
http://www.TheBodyguardCourse.com/
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